Global Supply Chain Lead
Your Consultant
Christian Rowles
An amazing, global and rapidly growing FinTech are looking for a brand new Global Senior Supply Chain Lead – Bank Cards to own the 1 to 5 year strategy for card manufacturing and delivery to customers, design the operating model for a high-performing global supply chain function in order to improve delivery times, quality of service/manufacture and embed a robust global supply chain.
A key part of this role is senior partner stakeholder management: you’ll represent externally to manufacturers, keep vendors accountable to outcomes ensuring SLA’s are being adhered to, and influence partner priorities to protect customer experience, cost, and resilience goals.
Global Senior Supply Chain Lead – Bank Cards | £85,000 to £110,000 | Annual shares by the business to grow and vest after a period of time | Healthcare | Pension | 6 weeks sabbatical every 4 years paid for | many other benefits | Central London – 2 days a week in the office | A global FinTech business
Role and responsibilities:
- Define and drive the 1–3 year strategy for card manufacturing and delivery—balancing service levels, product experience, cost-to-serve, and transparency.
- Design the operating model for a scalable global supply chain function
- Lead the global partner portfolio strategy (inbound and outbound), including multi-vendor coverage and concentration risk management.
- Represent in senior partner forums and ensure priorities are executed
- Negotiate contracts end-to-end with a strong commercial stance: pricing models, volume tiers, indexation, cost drivers.
- Build robust contract architecture: SLAs/KPIs with meaningful remedies
- Continuously challenge cost-to-serve while protecting customer experience.
- Lead cross-functional programmes for supply-chain changes (launch readiness, risk assessment, communications, stakeholder alignment).
- Hire, coach and develop the supply chain team; build capability, set standards, and drive performance.
- Set a high bar for ownership, transparency and execution.
Experience required:
- Must have experience in working for a multi-national, global and complex business with proven success engaging with stakeholders across UK, EMEA, APAC and USA markets
- Proven ownership of end-to-end supply chain strategy covering card manufacturing, personalisation, and secure physical card delivery operations (payments/fintech strongly preferred).
- Demonstrated experience in card fulfillment and last-mile delivery, including postal network and couriers such a USPS, DHL, FedEx, Royal Mail, tracking integration, and delivery performance optimisation.
- Strong track record holding vendors accountable—including card bureaus, fulfillment houses, and delivery carriers—and influencing external partners to deliver outcomes aligned with your company’s interests.
- High-stakes commercial negotiation experience with manufacturing partners, personalisation bureaus, and logistics providers, with confidence representing your organisation at executive level.
- Deep capability in contract design: delivery SLAs, dispatch speed, delivery success rates, pricing, credits, transparency clauses, and exit/transition planning.
- People leadership: building/scaling teams, coaching, and performance management.
- Deep operational literacy in card manufacturing, fulfillment operations, and secure postal/courier delivery optimization.
Talent Drive are committed to promoting Equality, Diversity and Inclusion in the workplace. We review all applicants on equal merit and do not discriminate on the basis of age, gender, sex, relationship status, disability, race, religion or belief, or sexual orientation.
Your Consultant